Customer Satisfaction Survey

Motion Control Engineering values its customers and is committed to continually improve our products and services. We rely on customer feedback and appreciate your time and willingness to respond to this survey. Your responses will be kept confidential and reviewed only by MCE and Kinetek senior management.

Company*:
Branch:
Name*:
Job Title*:
Email Address*:
Phone:
Note: Items marked with an asterisk (*) are required information.
Please rate your satisfaction as follows:
Extremely Satisfied  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Not Applicable PRODUCTS           iControl           Overall Quality Overall Reliability Product Technology New Product Pricing On-time Delivery Product Delivered as Specified Ease of Installation               Extremely Satisfied  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Not Applicable Motion 4000           Overall Quality Overall Reliability Product Technology New Product Pricing On-time Delivery Product Delivered as Specified Ease of Installation               Extremely Satisfied  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Not Applicable Motion 2000           Overall Quality Overall Reliability Product Technology New Product Pricing On-time Delivery Product Delivered as Specified Ease of Installation               Extremely Satisfied  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Not Applicable IntellaNet™           Overall Quality Overall Reliability Product Technology New Product Pricing On-time Delivery Product Delivered as Specified Ease of Installation               Extremely Satisfied  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Not Applicable Freedom™ Complete Elevator Packages           Overall Quality Overall Reliability Product Technology New Product Pricing On-time Delivery Product Delivered as Specified Ease of Installation               Extremely Satisfied  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Not Applicable iMonitor/iReport           Overall Quality Overall Reliability Product Technology New Product Pricing On-time Delivery Product Delivered as Specified Ease of Installation               Extremely Satisfied  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Not Applicable Overall Products           Overall Quality Overall Reliability Product Technology New Product Pricing On-time Delivery Product Delivered as Specified Ease of Installation             Other Comments:               Extremely Satisfied  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Not Applicable SALES/ENGINEERING SUPPORT           Sales Representative Quote Process/Timeliness Sales Engineering Support             Other Comments:     Extremely Satisfied  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Not Applicable AFTER SALES TECHNICAL SUPPORT           Timely Telephone Support Technical Knowledge & Expertise Warranty Products & Process Replacement Part Product Availability             We appreciate your responses to our survey questions above. Following are several open ended questions that we would welcome your feedback. Please remember to click the Submit button below when you have completed the survey.   What is your overall view of MCE’s product quality?             What is your overall view of MCE’s technical support?             What is your primary reason for using MCE as a supplier?             What is the single most important thing we could do differently to become a better supplier to you?             What other products would you like to see MCE sell?             What do you like about MCE?             Other Comments:               Yes No       Would you like to discuss this survey with an MCE or Kinetek representative?

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